As lot's of the emails sent through Lifesycle contain links and images. Some email providers see this as a threat and send these e-mails to junk mail. In order to avoid this, you can ask your customers to whitelist your domain. This means that when an email is sent from your company, it will always be in the inbox and not the spam/junk folder.
Lets take a look at some common email providers and look how we can whitelist domains from those providers:
Gmail
To whitelist a domain on Gmail, simply click on the gear icon and select 'settings'.
Select 'filters and blocked addresses'
Select 'create a new filter'
In the 'From' field, add in the part of the email address after the @ symbol. For example, to whitelist emails from everyone from iceberg digital, you would enter @iceberg-digital.co.uk in to the from field.
Check the 'never send it to spam' box and click create filter.
Outlook
Click on the cog icon in the top right corner, then click 'view all outlook settings'.
Select 'Mail' >> 'Junk Mail' >> '+Add'
As the instructions say, to add a safe domain, simply add in everything after the @ symbol. For example if you wanted to add in Iceberg digital as a safe sender, simply type in 'iceberg-digital.co.uk'
Click save
Yahoo
Click the "Settings" icon, then click "More Settings" from the Yahoo Mail menu.
Select "Filters" and hit "Add new filters" to enter information about the domain name or sender.
Enter in the domain name, this is anything after the @ symbol. For example to whitelist Iceberg Digital, enter in 'iceberg-digital.co.uk'
BT Internet
From the Settings tab, select the Safe senders folder.
Select on the Add button.
Enter the email address of the sender in the field. If whitelisting the domain, simply enter anything after the @ symbol. For example to whitelist Iceberg Digital, enter in 'iceberg-digital.co.uk'
Select Save.
iCloud
Add an iCloud Contact
When you add a sender’s email address to your contacts, it tells iCloud you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to the junk folder, but it’s an easy way to make it more likely the desired email will arrive in your inbox.
In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact
Enter information for the new contact, especially the contact’s sending email address.
Select Done
Mark email as not junk
If a desired email message was sent to your junk folder, you can mark it as “not junk” so that any future messages from the same sender go to your inbox:
On your iPhone, iPad, or iPod touch with iOS 7 or later
Open the Mail app
Open the message in the Junk folder
Tap the folder icon at the bottom
Tap Inbox to move the message
On your Mac
Open the Mail app
Select the desired message
Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar
At iCloud.com
In Mail on iCloud.com, click the Junk folder in the sidebar.
Select the message
Select Not Junk in the notification bar at the top of the message window or drag the message to the Inbox in the sidebar
Virgin Mail
Sign in to Virgin Media at mail.virginmedia.com
Click the System menu icon
on the top right of the screen
Click the Settings menu
Expand the Email option
Select SPAM Settings
Select the required SPAM setting:
Flag a message as SPAM but deliver to Inbox
Navigate away from the SPAM Settings page – this will save the chosen setting
Marking an email as SPAM or NOT SPAM in Virgin Media Mail will move that email to the relevant folder, but doesn't maintain that choice for future messages for that sender.
If emails from a particular sender are being identified incorrectly as SPAM, save the sender as a contact. This will ensure you receive all messages from that sender and their messages won’t be identified as SPAM.
You can add a contact directly from an email received from an unknown contact.
Select a message
Click on the sender’s or recipient’s name in the detail view
Click on Add to address book in the pop-up window
Plusnet
Click Spam
Find White/ Black List Filtering
Add any approved senders to the Approved Addresses list.
Click Update Settings
1&1 Ionos
Log in to Webmail.
In the main navigation bar, click on the gear icon in the top-right corner.
In the left-side navigation, click Mail > Anti-SPAM, and then click Show under Personal Lists > Safe Senders.
Enter the email addresses that you want to add to the Safe Senders List and click Add. Repeat the process for additional email addresses. The changes are automatically saved.