First of all, it's important to remember that when booking a viewing. The 'Vendor has been confirmed' and 'Applicant has been confirmed' do NOT send out viewing confirmation emails. They are simply a visual representation for people to see whether you have confirmed the viewing.
To send a viewing confirmation email, first you need to find the viewing, you can do this either from the contact detail or the property profile.
Let's start with the contact detail. Simply find the contact, click the search profile tab, then click 'Viewings'.
From here you can see the list of viewings that this particular contact has been on, or is going to go to.
To send confirmation of the appointment, simply click the three dots at the side of the appointment and click 'Send Confirmation'.
A pop up will then appear asking you who you would like to send the confirmation to. If a tenant has been added to a property, then they will also appear as an option.
Here you can send email confirmations or SMS confirmations or you can select both. You can also choose who gets what - so tick the vendor to receive the email and the applicant to receive the SMS for example. Click view to review the confirmation before it goes out. Select who you would like to send confirmation to, and click send.
You will then see a screen that shows the email has been sent or not. To see if the SMS has been sent, click on the SMS tab at the top of that pop up
Now let's talk about sending confirmation from the property profile.
Go to the property profile, and click the viewings tab.
This shows you a list of every viewing that has either happened or will happen on that property.
As before, click the three dots on the right of the appointment and then click 'Send confirmation'
Just as before, the same pop up from the contact profile that we went over will then appear. You can choose to send an email or an SMS, choose who you would like to send the confirmation to and how (email or SMS or both) and click send. If a tenant has been added to a property, then they will also appear as an option. Select who you would like to send confirmation to, and click send.